At Appaman Kids & Arc’teryx Sales, we’re committed to outfitting your young adventurers with premium gear while making your shopping experience smooth and worry-free. Below you’ll find all the details about our shipping and return processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping: Available on orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Basic tracking included

International Shipping

We ship worldwide (excluding some remote Asian regions). Please note:

  • Customers are responsible for any customs duties, taxes, or import fees
  • Delivery times may vary based on destination country customs processing

Returns & Exchanges

We want every piece of adventure gear to be perfect for your young explorer. If you’re not completely satisfied, we offer hassle-free returns within 15 days of receiving your order.

Return Process

Step 1: Initiate Your Return/Exchange

Contact our support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return/exchange

Or use this ready-made template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Appaman Kids & Arc’teryx Sales Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) for return/exchange:

– [Product Name], Size: [Size], Color: [Color]

– [Reason for return/exchange]

Please advise on next steps.

Best regards,

[Your Full Name]

[Your Email Address]

[Your Phone Number (optional)]

Step 2: Package Your Items

Ensure all items are:

  • Unworn and unused with original tags attached
  • In original packaging with all accessories
  • Free of odors, stains, or damage

Step 3: Ship Your Return

Once approved, ship to:

Appaman Kids & Arc’teryx Sales Returns
3892 Hott Street
Oklahoma City, OK 73119
USA

We recommend using a trackable shipping method as you’re responsible until it reaches us.

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (credit card/PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: Refunds exclude any customs/duties fees

Exchange Information

  • We’ll process your exchange once we receive the original item
  • If the new item costs more, you’ll pay the difference
  • If it costs less, we’ll refund the difference
  • Shipping charges apply for the new item

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Underwear & Socks: For hygiene reasons
  • Personalized/Custom Items: Unless defective
  • Final Sale Items: Clearly marked in product description

Defective or Incorrect Items

If you receive a defective item or wrong product, contact us immediately at [email protected]. We’ll cover return shipping and expedite your replacement.

International Returns

For our global customers:

  • Mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund original customs/duties fees
  • Return shipping costs are the customer’s responsibility

Need Help?

Our adventure-ready support team is happy to assist with any shipping or return questions:

Note: During peak seasons (back-to-school, holidays), processing times may be slightly longer. We appreciate your patience as we ensure each return is handled properly.