Welcome to Appaman Kids & Arc’teryx Sales! We’re here to help outfit your little explorers for their next great adventure. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.

About Our Products

What types of products do you offer?
We specialize in premium outdoor gear and clothing for children, including accessories, backpacks, bags, belts, boots, climbing gear, clothing, coats & outerwear, dresses, gloves, hats, hoodies & sweatshirts, pants, shirts & tops, shoes, shorts, skirts, sneakers & athletic shoes, and suits.
Are your products suitable for outdoor adventures?
Absolutely! Our products are designed with young adventurers in mind. Whether it’s hiking, climbing, or just playing outdoors, our gear is built to withstand the rigors of childhood exploration while keeping kids comfortable and protected.
What age range do your products cover?
Our products are designed for children of various ages, typically ranging from toddlers to pre-teens. Specific age ranges are listed with each product description.

Shipping & Delivery

How long does shipping take?
We process all orders within 1-2 business days. After dispatch:
– Standard Shipping (DHL or FedEx): 10-15 days ($12.95)
– Free Shipping (EMS): 15-25 days (free on orders over $50)
Do you ship internationally?
Yes! We ship globally, except to some remote areas in Asia. Our shipping partners are carefully selected for their reliability in delivering your child’s adventure gear in perfect condition.
Can I track my order?
Yes, tracking information is provided for all standard shipments (DHL or FedEx) so you can plan your adventures accordingly. For EMS shipments, tracking may be available depending on the destination country.

Returns & Exchanges

What is your return policy?
We offer a no-hassle 15-day return policy from the date of delivery. Items must be in original condition with tags attached. Please contact our customer service team at [email protected] to initiate a return.
What if my child’s gear doesn’t fit?
We understand kids grow fast! If the size doesn’t fit your young adventurer, you can return the item within 15 days for an exchange or refund, provided it’s in original condition with tags attached.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Payments & Accounts

What payment methods do you accept?
We accept all major payment methods to make checkout easy:
– Visa
– MasterCard
– JCB
– PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your full credit card details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for faster future purchases.

Customer Service

How can I contact customer service?
Our adventure-ready customer service team is happy to help! You can reach us at:
Email: [email protected]
Mailing Address: 3892 Hott Street, Oklahoma City, US 73119
What are your customer service hours?
Our team is available Monday-Friday, 9am-5pm Central Time. We strive to respond to all inquiries within 24 business hours.

Didn’t find the answer you’re looking for? Our customer service team is always ready to help outfit your young adventurers. Contact us at [email protected] or visit our website for more information.

At Appaman Kids & Arc’teryx Sales, we deliver more than just clothing – we deliver confidence for your child’s next great adventure!